Terms of Service

By using Crolyo, you agree to these terms. If you don't agree, please don't use the Service.

These Terms of Service (the “Terms”) form a binding agreement between you and Crolyo (“Crolyo”, “we”, “us”, or “our”). They govern your access to and use of our website, dashboard, embeddable chat widget, and related services (collectively, the “Service”). By creating an account, installing the widget, or otherwise using the Service, you confirm that you accept these Terms and our Privacy Policy, and that you have the authority to bind the organization you represent (if any).

You must be of legal age and not barred from using the Service. If you're signing up on behalf of a company, you represent that you have authority to bind it.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into a binding contract. You may not use the Service if you are barred from doing so under any applicable law, including export-control or sanctions regulations.

Keep your login safe — you're responsible for activity under your account.

When you create an account, you agree to provide accurate information and keep it up to date. You are responsible for safeguarding your account credentials and for any activity that occurs under your account, whether or not you authorized it. Notify us immediately at support@crolyo.com if you suspect any unauthorized access to your account.

Don't do bad stuff. In particular, you agree not to:

• Use the Service to send spam, phishing messages, or any form of unsolicited bulk communication.
• Use the Service to transmit content that is unlawful, infringing, defamatory, obscene, harassing, hateful, or otherwise harmful.
• Reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service, except to the extent this restriction is prohibited by applicable law.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or any related systems.
• Use the Service in a manner that violates Slack's own terms of service or acceptable-use policies, including by routing messages to channels or workspaces you are not authorized to use.
• Embed the Crolyo widget on a domain not listed in your allowed_domains configuration.
• Use the Service to build a competing product or to train machine learning models on data derived from the Service without our written consent.

We may suspend or terminate your access if we reasonably believe you are violating this section.

Crolyo provides a chat widget you embed on your site, plus a dashboard for managing widget configuration and a Slack integration that routes visitor messages to a channel of your choice.

The current minimum-viable scope of the Service is text messaging only; file uploads, voice, and video are not supported. We may add, change, or remove features over time, and we'll do our best to give you reasonable notice of material changes. We do not guarantee that the Service will be uninterrupted, error-free, or free from data loss; we work to keep it reliable, but outages happen.

You're responsible for what your visitors say in chat and for making sure your use of the Service (including any chat content you store) complies with laws that apply to you, such as laws governing marketing, data protection, and electronic communications.

It's free during the MVP — we'll let you know well in advance before anything changes.

During the minimum-viable-product period, Crolyo is provided free of charge. We may, at some point in the future, introduce paid plans, usage-based pricing, or other commercial terms. We will give you reasonable advance notice of any change to pricing, and any new fees will not apply to you until you affirmatively opt in (for example, by upgrading to a paid plan or by continuing to use a feature that has become paid after the notice period).

Unless required by law, fees are non-refundable. We may update pricing for paid plans on reasonable notice, and you may cancel before the change takes effect.

We own Crolyo; you own your content. Each side grants the other a limited license to do what's needed to run the Service.

Our stuff. Crolyo (and our licensors) own all right, title, and interest in and to the Service, including the widget, dashboard, brand, and underlying technology. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

Your stuff. You retain ownership of the content you submit through the Service, including chat messages, widget configuration, and your Slack workspace data. You grant us a limited, worldwide, non-exclusive license to use that content solely to operate and improve the Service for you.

Feedback. If you send us feedback or suggestions, we may use them without restriction or compensation to you.

We rely on Slack, Supabase, and Vercel — their terms apply too, and their availability affects ours.

The Service depends on third-party platforms, including Slack, Supabase, and Vercel. Your use of those platforms is governed by their own terms and privacy policies. We do not control and are not responsible for the operation, availability, or security of these third-party services. If a third-party service suspends, limits, or changes its offering in a way that affects the Service, we will work to minimize the impact on you, but we may need to adjust or suspend affected features.

You can leave anytime; we can too. We'll keep your data for a short window, then it's gone.

You may stop using the Service and delete your account at any time from the dashboard. We may suspend or terminate your access if you breach these Terms, if your continued use creates a security or legal risk, or if we discontinue the Service. Where reasonable, we will give you advance notice of termination.

On termination, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law or for legitimate business records. Chat content associated with your sites is deleted along with the site configuration.

We try our best, but use the Service at your own risk. It's provided “as is” and “as available.”

To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, secure, or free of harmful components, or that defects will be corrected.

If something goes wrong, our liability is limited to what you've paid us in the prior 12 months — and during the MVP, that's zero.

To the maximum extent permitted by law, in no event will Crolyo, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or goodwill, arising out of or related to your use of (or inability to use) the Service, regardless of the legal theory and even if we have been advised of the possibility of such damages.

Our aggregate liability for any claim arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100). Because the Service is free during the MVP, our aggregate liability is capped at US$100.

If your use of Crolyo gets us sued, you'll cover our reasonable costs — provided we let you defend it where it makes sense.

You agree to indemnify, defend, and hold Crolyo and its affiliates, officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to (a) your violation of these Terms, (b) your use of the Service, including the content you submit and how you configure the widget, or (c) your violation of any applicable law or third-party right.

These terms follow the laws of a single jurisdiction, and disputes are resolved in its courts.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of the jurisdiction in which Crolyo is incorporated, without regard to its conflict-of-law principles. You and Crolyo agree to submit to the exclusive jurisdiction of the courts located in that jurisdiction for the resolution of any dispute.

We may update these Terms as the Service evolves. Material changes get reasonable notice; continued use means you're okay with them.

We may revise these Terms from time to time. If a change is material, we will give you reasonable notice (for example, by emailing account holders or posting a prominent notice in the dashboard) before the change takes effect. The “Last updated” date at the top of this page reflects the current version. By continuing to use the Service after the effective date of the updated Terms, you agree to be bound by them.

Questions about these Terms? Reach out to support@crolyo.comand we'll get back to you.